1. Advance payment is non-refundable

The advance / booking amount paid online to confirm a booking is non-refundable. This applies whether the booking is cancelled by the customer, not picked up, or shortened after confirmation.

2. Security deposit refunds

The refundable security deposit is returned after a clean return of the vehicle, typically within 5-7 working days, after deducting any applicable charges for damage, traffic challans, fuel shortfall, or extra-kilometre usage.

3. Cancellations

Customers may cancel a booking, but the advance amount already paid is not refunded. The refundable security deposit, if collected, is returned. We recommend cancelling as early as possible so the vehicle can be re-allocated.

4. No-shows

If the vehicle is not picked up at the booked time without prior intimation, the booking is treated as a no-show and the advance amount is forfeited. The refundable security deposit is returned.

5. Early returns

Returning the vehicle earlier than the booked end time does not entitle the customer to a refund of the unused period, as the vehicle was reserved exclusively for that booking.

6. How refunds are issued

Eligible refunds (such as the security deposit) are processed to the original payment method. For manual/UPI payments, refunds are issued to the account or UPI ID provided by the customer.

7. Questions

For any refund question, contact us at support@zipcar.in.

This page provides general terms for zipcar.in. For specific questions, contact support@zipcar.in.